Veterans’ Higher Expectations for Health Care Driving VA’s New Tech Approach

Veterans have higher expectations now for more convenience, a better experience and easy-to-use technology. And that is changing the way the Veterans Affairs Department — and the military services — are approaching their health care missions in 2018.

“We’re trying to position VA to be ready to adapt to a world where customers have a lot higher expectations,” Charles Worthington, the department’s chief technology officer, said Thursday at ACT-IAC’s Health Innovation Day in Washington. “Our goal is really to make VA a system that veterans choose to use. We want to make it so good an experience that they choose to use VA.”

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Katie Easton