But it wasn’t until after the 2016 election that his nonprofit, the OpenGov Foundation, validated the problem. In a massive user-centered investigation, led by former U.S. Digital Service designer Mollie Ruskin, the Foundation found that Congress really does have a voicemail problem. And the organization decided to do something about it.
Meet Article One — a “tool to radically improve phone based engagement between citizens and their elected officials in Congress,” as Kraft puts it.